If your pen tablet or pen display isn't showing a cursor, the possible causes include:
Driver issues (outdated, missing, or corrupted).
Connection problems (loose cable, wrong port, or power issues).
Incorrect display settings (for pen displays).
Compatibility issues (especially on Android).
Follow these troubleshooting steps for computers (Windows/macOS) and Android devices.
Troubleshooting for Computers (Windows/macOS)
- Check Basic Connections
- Ensure the pen tablet/display is properly connected via USB and HDMI (for displays).
- Try a different USB port or cable if possible.
- For wireless models, check battery levels and reconnect.
- Verify Driver Installation
- Windows:
- Open Device Manager (Right-click Start Menu → Device Manager).
- Look under "Human Interface Devices" or "Other Devices" for your tablet.
- If there's a yellow exclamation mark, right-click → Update Driver.
- Alternatively, download the latest driver using this link: Huion Download Center. Follow these steps: How to Install Huion Drivers on Windows.
- macOS:
- Check System Preferences → Security & Privacy → Accessibility to ensure the tablet driver has the necessary permissions.
- Download and install the latest driver from this link: Huion Download Center. Follow these steps: How to Install Huion Driver on MacOS.
- Windows:
- Restart the Tablet Service (Windows)
- Press Win + R, type services.msc, and press Enter.
- Locate the Human Interface Device Service.
- Right-click → Restart.
- Check Display Settings (Pen Displays Only)
- Windows:
- Right-click desktop → Display Settings.
- Ensure the pen display is detected and set to "Extend" or "Duplicate" mode.
- Adjust resolution if needed.
- macOS:
- Go to System Preferences → Displays.
- Check arrangement and resolution settings.
- Windows:
- Test the Pen & Tablet
- Try a different pen (if available).
- Check if the tablet works on another computer.
- Disable Windows Ink (if applicable) in driver settings.
- Reinstall the Driver
- Uninstall the current driver via Control Panel (Windows) or Applications (macOS).
- Reboot and install the latest driver.
- Check for Software Conflicts
- Temporarily turn off antivirus/firewall.
- Close drawing apps (Photoshop, Clip Studio, etc.) and test.
- Reinstall the drawing program or operating system (if necessary).
Troubleshooting for Android Devices
- Check Compatibility
- Verify that the tablet/display is officially supported for Android.
- The tablets require OTG (On-The-Go) support — check your device's specs.
- Enable USB OTG (If Required)
- Go to Settings → Additional Settings → OTG Connection (varies by brand).
- Enable OTG if available.
- Test Different Cables & Ports
- Use a high-quality USB-C to USB-A (or micro-USB) adapter if needed.
- Try a different USB port (some may not support OTG).
- For pen tablets without a screen, use a data cable if you are not using the original cable that came with your tablet.
- Check for Power Issues
- Pen displays require external power—connect to a charger if needed.
- Avoid using a low-power hub.
- Test on Another Android Device
- If possible, test the tablet on another phone/tablet to rule out device-specific issues.
- Update Firmware (If Available)
- Check for firmware updates:
- Try a Supported App
- Some pens only work with specific apps (e.g., Autodesk Sketchbook, Infinite Painter).
- Test in a compatible app before assuming hardware failure.
Final Steps (If Nothing Works)
- For Computers: Contact our support at service@huion.com.
- For Android: Check if the device is listed as compatible; if not, try a different model.
Still Need Help?
If your issue isn't resolved, email our support team at service@huion.com and provide details like:
- Serial # (found on the back of your tablet, which starts with S/N)
- Model of your Android device - if you're using your tablet with an Android device
- OS version (Windows 11, macOS Sonoma, Android 14)
- Driver version (if using a computer) - open the tablet driver, and go to "Settings" (gear icon) > "About" tab
- Firmware version (using a computer) - open the tablet driver, and go to "Settings" (gear icon) > "Device" tab
- Drawing programs and their versions
- Error messages (if any)
- Link to a video capturing your issue - ensure the video link is unrestricted and can be accessed by anyone who has the link.