Pen input or touch input does not work as expected

TABLE OF CONTENTS

• Step 1: Checking HUION Driver
• Step 2: Download the Latest Driver
• Step 3: Ensure the Device is Connected and Powered On
• Step 4: Driver Check and Restart
• Step 5: Contact HUION Support

Step 1: Checking HUION Driver

If the driver is not connected, it will display messages like "Not Connected" or "Cannot recognize the connected device." Please refer to the related article.

If no "Not Connected" message appears, please check the following articles:

• Hovering Issue with Huion Digital Pen

• Solutions for Huion Digital Battery Pen is Not Working

Step 2: Download the Latest Driver

Make sure you have installed the latest driver from our official website.

Uninstall the current driver and then download and install the latest driver from our official website. Then, reconnect your computer.

Reference page: How to install/uninstall the driver？

If there were issues with the driver installation, this step should resolve the problem. Otherwise, proceed to Step 3.

Step 3: Ensure the Device is Connected and Powered On

Check the product usage page or manual to confirm that the device is properly connected.

Reference pages:

• How to connect Huion Kamvas 12/13/16 (2021) to a computer?

• How to connect Huion Kamvas 12/13/16 (2021) to a smartphone?

Make sure all cables are connected correctly according to the product usage page, Quick Start Guide, or online manual. Avoid using wireless connections in this step. Check if the product's LED indicator is on. If all cables are connected correctly but the LED indicator is off, proceed to Step 5.

Otherwise, go to Step 4.

Step 4: Driver Check and Restart

For Windows OS, try running the driver with administrator privileges.

Go to [HuionTablet] > [Settings] > [General], and if the Administrator Privileges button is displayed, click it and wait for the driver to restart. If the button is not displayed, skip this step.

If the driver shows a clear error message (such as "Not Connected"), return to Step 1. If the driver functions as expected, test whether restarting the driver has resolved the issue under normal usage conditions. Otherwise, proceed to Step 6.

Step 5: Configure and Calibrate

In Windows, when the touch input goes to another screen and not to the Cintiq, it can be calibrated as follows:
Windows Settings>Hardware & Sound>Tablet PC Settings>Calibrate the screen for pen or touch input> There click the Setup button next to "Configure your pen and touch displays" and follow the directions. If the calibration window does not appear on the desired screen then press Enter to toggle to the next screen, then tap the screen to select it.

Now touch should be properly calibrated to the desired screen.

Step 6: Contact HUION Support

If the driver is still not working after completing all troubleshooting steps, contact HUION Support (japan.cs@huiontablet.com) with the following information:

• Detailed explanation of the issue (as detailed as possible)

• Product model name (model/type)

• Serial number (found on the back of the device, starts with S/N: OOOO)

• Operating system and version

• Actions taken to resolve the issue (as detailed as possible)

• Error images (if available)

• HUION driver screenshot

By following these steps, you should be able to pinpoint the issue and find a solution. If the problem persists, please contact HUION support for further assistance.