WindowsOS (Windows 10 or later)
Please follow the steps below:
- Is the touch switch turned on?
③Slide the switch to the right to enable the finger touch function, and slide it to the left to disable it.
macOS (macOS 10.12 or later)
Please follow the steps below:
- Check if your tablet's firmware version is the same or higher than the following:
①Kamvas Pro 19 (GT1902): M220_240524
②Kamvas Pro 27 (GT2701): M221_240708 - Have you installed the latest driver version? If no, download the latest version of your tablet driver from this link: https://huion.com/download/ and extract or unzip the file (if necessary).
- Have you enabled the touch function within the driver? Under "Device Touch Settings", click the "Enable Touch" button.
- Is the touch switch turned on?
③Slide the touch switch to the right to enable the finger touch function, and slide it to the left to disable it.
If you are using a Mac mini/Mac Studio/iMac and have updated to macOS 14.5 or later, you may encounter an issue where touch cannot be enabled because the device lacks built-in touch-related hardware. In this case, you need to perform the following additional steps:
- Locate the LoadTrackPad2.zip file included in the installation package and extract the LoadTrackPad2 tool.
- Open the installation, then drag it into the "Applications" folder.
- When a pop-up window appears, click "Load".
- After the activation, if you see the "Trackpad" option in the "System Settings / Preferences", it means the activation was successful.
If the touch function still doesn't work after following the steps above:
- Click "Disable Touch" on the driver.
- Slide the touch switch to the left to disable it.
- Restart your computer.
- Slide the touch switch to the right to enable it.
- Open the driver, go to the settings, and click "Enable Touch".