Bottom Dial Issue

Y Zee

がトピックを開始しました約1年前

I just got my new Pen Display (Huion Kamvas 13 Gen 3) on July 1st, but I'm already having an issue with the bottom dial wheel. It feels jumpy and not smooth at all. How can I fix this problem?

C

Customer Support Agent
はこう言いました： 3か月前
Hi, Sehand dwi alfadillah. I'm sorry about that. Have you tried updating the firmware? Here are the links:
- Kamvas 13 (Gen 3) Firmware Update for Windows
- Kamvas 13 (Gen 3) Firmware Update for Mac
If updating the firmware doesn't resolve the issue, please email us at service@huion.com and provide the following:
1. Order number
2. Serial number (found on the back of your tablet, which starts with S/N)
3. Your computer operating system and its version
4. Firmware version of your tablet
5. Link to a video of your dial issue (please ensure the link is unrestricted)
Best Regards,
HUION Customer Support
Z

Zulhaj
はこう言いました： 4日前

When I'm open this file GS1563_HUION_M22d_20250515.exe it didn't show the device I'm using (Kamvas 13 Gen 3) and only show this window
C

Customer Support Agent
はこう言いました： 1日前
Hi, Zulhaj. It's normal for the "Device" to be blank. At this point, proceed to Step #7, which is to connect your tablet to your computer, press the power button to turn it off, then press it again to turn it on. The firmware update tool will automatically recognize your tablet and upgrade your firmware.
If you need further help, please record a video of you performing the steps so we can see what went wrong with the firmware update procedure. We recommend that you upload the video to an online storage service, remove the restriction, and share the unrestricted link with us. Please email the following to service@huion.com:
1. Your order number
2. Serial number (starts with S/N, found on the back of your tablet)
3. Your computer operating system and its version
4. The driver version installed on your computer
5. The firmware version of your tablet
6. Video link (unrestricted)
Best Regards,
HUION Customer Support

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