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Bottom Dial Issue

Y
Y Zee
started a topic 10 months ago
I just got my new Pen Display (Huion Kamvas 13 Gen 3) on July 1st, but I'm already having an issue with the bottom dial wheel. It feels jumpy and not smooth at all. How can I fix this problem?
5 people have this problem
  • C
    Customer Support Agent
    said 5 days ago

    Hi, Sehand dwi alfadillah. I'm sorry about that. Have you tried updating the firmware? Here are the links:

    If updating the firmware doesn't resolve the issue, please email us at service@huion.com and provide the following:

    1. Order number
    2. Serial number (found on the back of your tablet, which starts with S/N)
    3. Your computer operating system and its version
    4. Firmware version of your tablet
    5. Link to a video of your dial issue (please ensure the link is unrestricted)

    Best Regards,

    HUION Customer Support

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