All I get is static.
I just bought the Kamvas Pro 16 GT-156. I installed the driver, connected all of the cables, started t up, and the logo came up. Then the screen came on for about 11 seconds and then cut to static.
The tablet shows in my system preferences (Mac OS Sequoia) and the Huion App shows my tablet version (not sure if that makkes a difference.
Can someone help???
Hi, Todd T. Is your Mac using an AMD graphics card? If yes, please try the steps in this article: Solution to the Static or Snowflake Issue. The videos in the article are using Windows, but the root cause is the same with a Mac computer. You only need to disable HDCP support or the setting in the AMD app or software.
Best Regards,
HUION Customer Support
Those instructions do not work with my OS. I am on an iMac desktop computer. There is no option that I can find in my system settings to disable HDCP support. When I do a search for AMD on my mac, I don't find an app. The attached screen shots show all of the "AMD" options that show up in search.
I've also attached shots of the options available in my system settings for displays. As you will see in the screen shot, the tablet shows up in my display settings.
UPDATE: I just tried turning it on again, and it does show a screen and doesn't turn to static after a few second, like before. However, it will not respond to the pen at all (see photos).
I don't know if my reply was posted ot not--I can't see it.
Anyway, for some reason, it no longer jumps to static after a few seconds. I can see my desktop on the screen, but the pen will not open anything )see pics).
I tried to do that thing with the HDCP disable, but it's not in my system settings. And there is no AMD app or software (unless it is named something other than "AMD).
Hi, Todd T. Thank you for the pictures. I noticed that your pen display is showing the screen now, so you can skip the steps I previously shared. If your pen doesn't work, please try the following:
Best Regards,
HUION Customer Support