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Bottom Dial Issue

Y
Y Zee
started a topic 7 months ago
I just got my new Pen Display (Huion Kamvas 13 Gen 3) on July 1st, but I'm already having an issue with the bottom dial wheel. It feels jumpy and not smooth at all. How can I fix this problem?
2 people have this problem
  • O
    Orliza Amodia
    said 7 months ago

    Hi, Y Zee. I'm sorry about the issue you're experiencing with your Kamvas 13 (Gen 3)'s bottom dial. To resolve your dial issue, please follow these steps:

    1. Apply some alcohol to the dial and turn it clockwise and counterclockwise for several seconds. You can watch this video for guidance: Dial Fix.
    2. If the issue persists, please update your tablet's firmware. You can download the firmware and find the corresponding instructions using this link: Kamvas 13 (Gen 3) Firmware Update.

    Please email the following to service@huion.com if the steps above do not resolve your issue:

    • Order number
    • Serial number (found on the back of your tablet, which starts with S/N)
    • Your computer operating system and its version
    • The driver version you installed on your computer
    • The drawing programs you use and their versions
    • Details of your issue and the steps you've done. We would appreciate it if you could provide a video as well. You can upload it to Google Drive, Dropbox, OneDrive, iCloud, or other online storages, remove the restriction, and share the unrestricted link with us. 

    Best Regards,

    HUION Customer Support

  • C
    Cosmos K.
    said 2 months ago

    I am having the same issue as well, but whenever I plug the tablet in to attempt the firmware update, the tool from the Google Drive link states the device was disconnected. 

  • O
    Orliza Amodia
    said 2 months ago

    Hi, Cosmos K.. Kindly try the applicable firmware update from the links below:

    NOTE: Please ensure your tablet is the "Gen 3" version. If you're not sure, please email our support team at service@huion.com and provide the necessary information outlined previously.

    Best Regards,

    HUION Customer Support

  • T
    Tung Hoang
    said 14 days ago

    Hello Huion team,

    After using kamvas 13 gen 3 firmware update for Mac to resolve the dials issue but now my Huion kv 13 gen 3 can no longer connect to my MacBook, the Huion driver show "No device connected" 

    I tried reinstall the Huion driver and and check the cable but nothing work

    Please help me

  • N
    Nóra Köblös
    said 13 days ago

    I'm having the same issue as the previous person, but the firmware updates provided are both for Mac. Could you provide the files for Windows?

  • O
    Orliza Amodia
    said 11 days ago

    Hi, Tung Hoang. I'm sorry about that. Was the firmware update successful? If it was, please try the steps on this article: What To Do When the Huion Driver Shows Device Disconnected or No Devices Connected?

    On the other hand, if it wasn't successful, please email the following to service@huion.com so that we can provide you with some steps to resolve it:

    1. Your MacOS version
    2. Tablet driver version you installed
    3. Your tablet's serial number (found on the back of your tablet, which starts with S/N)
    4. Your tablet's firmware version
    5. Link to a short video as you perform the firmware update on your Mac computer. Please ensure that the link is unrestricted so that we can access it easily.

    Best Regards,

    HUION Customer Support

  • O
    Orliza Amodia
    said 11 days ago

    Hi, Nóra Köblös. Have you tried the steps in the article above? Do you also have a Kamvas 13 (Gen 3)? The links I previously shared were specific for the Kamvas 13 (Gen 3). You can use this link for Windows: Kamvas 13 (Gen 3) Firmware Update for Windows.

    If you have a different tablet model, please do not update the firmware using the links I previously shared. Instead, please email the following to service@huion.com so we can assist you better:

    1. Serial # 
    2. Driver version
    3. Firmware version
    4. Windows OS version

    Best Regards,

    HUION Customer Support

  • V
    Veramonserrath983
    said 3 days ago
    Hello, I'm having the same problem with the upper dial. Do you have the firmware for the Kamvas 16 (Gen 3)?
  • O
    Orliza Amodia
    said 2 days ago

    Hi, Veramonserrath983. Kindly refer to the links below for the Kamvas 16 (Gen 3) firmware update files:

    Best Regards,

    HUION Customer Support

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