Both dial wheel of Kamvas 13 (gen 3) is janky

Adriana Rodriguez

がトピックを開始しました 3か月前

I don't know that if the dial wheel on my huoin kamvas 13 gen 3 is needed new firmware update or the wheel needed to be clean

C

Customer Support Agent
はこう言いました： 3か月前
Hi, Adriana Rodriguez. You can try adding a small amount of isopropyl alcohol (preferably 99% concentration) on your dials, turn them left and right, and wait until it dries before turning on the tablet to test. If this step doesn't work, you can try updating the firmware using the applicable link below:
- Kamvas 13 (Gen 3) Firmware Update for Windows
- Kamvas 13 (Gen 3) Firmware Update for Mac
If the firmware update is successful but you still experience the problem, or if the firmware update fails, please email the following information to service@huion.com for further help:
1. Order number
2. Serial number (found on the back of your tablet, which starts with S/N)
3. Your computer operating system and its version
4. Driver version (example: v20.1.1.90, v15.7.6.1858, etc.)
5. Firmware version (example: M22c_250514)
6. Video link as you perform the firmware update - we recommend using a phone or an external camera as you perform the firmware update. Upload the video, remove the restriction, and share the unrestricted link with us.
Best Regards,
HUION Customer Support
A

Adriana Rodriguez
はこう言いました： 3か月前

Hello, I already updated current version 20.1.1.90 and firmware version is M22c_240606 I did installed GD32 MCU Dfu drivers but I try to upgrade products type and check autoupdate of GS1333_HV902_HUION_M22c_250514 but it failed to do so because I don't know if pressing K1 and K4 (F1 and F4) but giving this error.

202602101633...
(1.1 MB)
C

Customer Support Agent
はこう言いました： 3か月前

Hi, Adriana Rodriguez. I'm sorry the update failed. Thank you for providing a screenshot. Could you kindly take a video as you perform the steps? We need to determine which part of the step failed, so we can provide you with the appropriate solution.
Best Regards,
HUION Customer Support
S

Sehand dwi alfadillah
はこう言いました： 3日前

i also have issues with the dial wheel on kamvas 13 gen 3, i updated the driver but its not helping
C

Customer Support Agent
はこう言いました： 3日前
Hi, Sehand dwi alfadillah. The driver is different from the firmware. Have you tried updating the firmware as well? If you haven't done so, here are the links:
- Kamvas 13 (Gen 3) Firmware Update for Windows
- Kamvas 13 (Gen 3) Firmware Update for Mac
If updating the firmware doesn't resolve the issue, please email us at service@huion.com and provide the following:
1. Order number
2. Serial number (found on the back of your tablet, which starts with S/N)
3. Your computer operating system and its version
4. Firmware version of your tablet
5. Link to a video of your dial issue (please ensure the link is unrestricted)
Best Regards,
HUION Customer Support
S

Sehand dwi alfadillah
はこう言いました： 3日前

this happen when i tried to update

Screenshot 2...
(192 KB)
C

Customer Support Agent
はこう言いました： 2日前

Hi, Sehand dwi alfadillah. Please ticke "Auto update", and follow the instructions.
Best Regards,
HUION Customer Support
S

Sehand dwi alfadillah
はこう言いました：約23時間前

still not working

Screenshot 2...
(83.7 KB)
A

Adriana Rodriguez
はこう言いました：約11時間前

Hi @Sehand dwi alfadillah, I tried that as well, but it didn’t fix anything with my tablet. I spoke to one of the assistants about it, and they gave me a test program to check whether the dials were working. I showed them a video demonstrating that my dials were not functioning. They eventually confirmed that both dials are completely non-functional and that it is a manufacturer defect. If you think they will replace it after only having it for a year, think again. They won’t offer a replacement for the tablet because the warranty has already expired. Instead, they only offered a Keydial Mini K20 to use for daily work.
C

Customer Support Agent
はこう言いました：約9時間前
Hi, Sehand dwi alfadillah. I'm sorry about that. Please email our support team at service@huion.com so we can assist you better, and include the following information:
1. Order #
2. Serial # (found on the back of the tablet, which starts with S/N)
3. Your computer operating system and its version
4. Driver version you installed on your computer
5. Firmware version of your tablet
6. Link to a video as you perform the firmware update, until you encountered the error. Please use a phone or an external camera as you capture the steps. Please upload the video to Google Driver or another online storage, remove the restriction, and share the unrestricted link.
Please be assured that we will provide you with the best possible solution.
Best Regards,
HUION Customer Support
C

Customer Support Agent
はこう言いました：約8時間前

Hi, Adriana Rodriguez. Thank you for sharing your experience. I understand how frustrating it is to discover a hardware defect, especially after the warranty period has ended. All Huion products include a 1‑year warranty from the purchase date (2 years for EU customers), as outlined in our policy. Once the warranty has expired, we’re no longer able to replace the tablet itself. That said, we genuinely wanted to help ease the inconvenience this issue has caused. As a gesture of consideration, our team provided you with a Keydial Mini K20 to support your daily work, even though this is outside our standard warranty coverage. If there’s anything else we can do to assist you with setup or workflow adjustments, we’re here to help.
Best Regards,
HUION Customer Support

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