Сan I place an order from an unofficial website?
On Aliexpress or something..and will I be provided with assistance in case of anything?
A month ago I ordered kamvas 13 gen 3 from an official supplier on Aliexpress (HUION Official Store) as the goods are not being delivered to my country and the goods were defective. They offered me $20 in compensation but I would like to change the product or receive full monetary compensation.
Hi, G_NomE_L. We offer assistance for all our products, regardless of where they were purchased. Our support team is ready to provide troubleshooting steps to help resolve your issue or to identify its cause.
If you need a replacement and the product was bought from our authorized online channels, we can assist you by accessing your order details. However, if your purchase was made through an authorized reseller or distributor, you will need to contact them directly for your warranty claim, since we don't have access to your order records.
Unfortunately, if the product was purchased from an unauthorized reseller, we will not be able to assist with your warranty claim. In this case, we recommend reaching out to the reseller to see if they can help you obtain a replacement.
We will assist you further with your product issue through your ticket.
Best Regards,
HUION Customer Support