If you see multiple charges on your account after a purchase, it may be due to an authorization or payment hold to verify available funds. Banks and payment methods use these holds to prevent overspending and fraud. The duration of holds varies but typically lasts a few days to a week. If a hold persists after a successful transaction, you can contact your bank or payment platform to facilitate a manual release of the payment hold.
Please email the Huion Customer Support Team at service@huion.com with the following information:
- Order Number
- Amount
- Payment method used
- Pictures or screenshots of the charges